Privacy Policy — American Dental Network
Effective Date: June 23, 2026
Last Updated: July 22, 2026
1. Who We Are
American Dental Network ("ADN," "we," "us," or "our") is an Indiana-based dental management organization headquartered in Fishers, Indiana. We operate and support a network of dental practices, including Implant Dentistry & Periodontics (IDP), Children's Dental Center (CDC), Smile Time Kids (STK), MSP, Northside Dental (NSD), and others.
This Privacy Policy explains how we collect, use, store, and disclose personal information through our website (amdentnetwork.com), our practice locations, and our communications — including SMS/text messaging.
2. Information We Collect
We may collect the following information when you interact with us, schedule an appointment, or consent to communications:
- Contact information: Name, phone number, email address, mailing address
- Appointment information: Date, time, location, provider, reason for visit
- Health information: Limited to what is necessary for scheduling and care coordination
- Communication preferences: SMS/text opt-in status, email subscription status
3. How We Use Your Information
We use your information to:
- Schedule, confirm, remind, and reschedule appointments
- Send operational notifications related to your care
- Respond to inquiries you submit to us
- Comply with legal, regulatory, and accreditation requirements
- Improve the quality of our services
4. SMS / Text Messaging Program
Opt-In: You will only receive SMS messages from American Dental Network if you affirmatively opt in through one of our approved consent methods (in-person consent form, verbal consent to staff, or the web opt-in form at amdentnetwork.com/sms-opt-in). No text messages are sent without your explicit consent.
Message Types: Appointment reminders, confirmations, reschedule requests, pre-visit instructions, post-visit follow-up, treatment plan updates, and billing notifications.
Message Frequency: Message frequency varies based on your appointments and care needs.
Message and Data Rates: Message and data rates may apply. Standard carrier charges from your wireless provider apply to all messages sent and received.
Opt-Out: You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation of your unsubscription.
Help: Reply HELP to any message, or contact us at michael@amdentnetwork.com or (317) 707-4836.
No Sale or Sharing of Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are used only for the SMS messaging described above and are shared solely with our SMS service provider (Twilio) for the purpose of delivering these messages. Mobile information and SMS consent are treated as separate from all other consents and are never bundled with, or implied by, other patient agreements.
Supported Carriers: Carriers are not liable for delayed or undelivered messages.
5. How We Share Information
We do not sell your personal information. We may share information only with our affiliated dental practice locations, with service providers under contractual obligations, when required by law, or with your explicit consent.
6. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. Health information is additionally protected under the Health Insurance Portability and Accountability Act (HIPAA).
7. Your Rights
You may request a copy of the information we hold about you, request correction of inaccurate information, request deletion of your information, withdraw consent to SMS messages at any time, or withdraw consent to email communications. Contact us using the information below.
8. Children's Privacy
Our services are provided to patients of all ages. We do not knowingly collect personal information from children under 13 without parental involvement.
9. Contact Us
American Dental Network
9885 E. 116th St., Suite 200
Fishers, Indiana 46037
Email: michael@amdentnetwork.com
Phone: (317) 707-4836
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through our website or directly to you.
This Privacy Policy applies to American Dental Network and all affiliated practice locations.